Its Our Store :: Excessive Postage

Excessive Postage

Its Our Store E-Commerce Shopping Cart
Excessive Postage and Handling Policy

Sellers may charge reasonable postage and handling fees to cover the costs for mailing, packaging, and handling the items they are selling. While Its Our Store can not prescribe exactly what a seller may or may not charge for their listings, Its Our Store will rely on member reports and other resources to determine whether or not a seller’s postage, handling, packaging, and/or insurance charges are excessive, unreasonable or unnecessary. Sellers must charge only actual postage and actual packaging costs (or less) in order to be in compliance with this policy. Postage and handling fees must not be listed as a percentage of the final sale price. More details are set out below.

In addition to the final listing price, sellers are permitted to charge any of the following additional costs:

Actual Postage cost: This must be limited to the actual cost (i.e. postage) for posting the item.

Packaging cost: This must be limited to the actual cost of packaging materials used for the item, such as bubble wrap, tape, box and mailing label and must not be excessive or unnecessary.

Handling cost: This must be limited to the reasonable costs for selecting and preparing the item for shipping and must not be excessive or unnecessary.

Insurance: Sellers offering insurance must only charge the actual fee for insurance relating to the item (or less). No additional amount may be added, such as “self-insurance”. Sellers must only offer postal insurance provided by a licensed 3rd party insurance provider.

Note: Postage and Handling costs must not include storage costs, employee costs (except for the reasonable cost of selecting and preparing the item for shipping), business overhead expenses, or any other general business cost.

For cross border transactions, sellers may not collect tariffs and duties. However, buyers may be responsible for actual, applicable tariffs, and duties as required by respective country laws.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension
Buyers should note that Its Our Store shopping cart system uses Australia Post postage calculator to estimate postage and postage cost is estimated on package size and weight.  Its Our Store believes postage rates should be reasonable given the package size and weight are fairly accurate.